Frequently Asked Questions

Not in any literal sense. Skrol is designed to work alongside your phone's existing contacts app and other compatible apps you already use. Getting started takes only four steps:

Step 1: Download the Skrol app from the App Store or Google Play.
Step 2: Tap the Skrol icon on your home screen to open the app.
Step 3: Grant permission for Skrol to access your contacts.
Step 4: Select your preferred options in the configuration wizard. Any of these settings can be skipped and changed later.

Once these steps are complete, Skrol is ready to use. You can continue using your existing apps alongside Skrol for as long as you like. Any contact information you add, delete, or update in Skrol is automatically updated in other compatible apps, and vice versa.

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Yes. Skrol is designed to work alongside your phone's built-in contact and communication tools, including contact apps, dialers, messaging, video calling, and supported voice assistants. You can continue using those apps as before. This lets you add Skrol to your current workflow without changing the way you communicate, manage contacts, or use other compatible apps and services.

For executive assistants who manage large numbers of essential contacts across several platforms, Skrol compares with Apple Contacts, Google Contacts, and Microsoft Outlook much the same way Excel or Google Sheets compare with an advanced calculator app. Both can be useful, but they are built for very different customers and levels of work.

For senior executives, the picture is less clear-cut. Those who rely heavily on their mobile phones for communication, scheduling, travel, and relationship management usually recognize Skrol's value quickly. Others may see less of a difference at first because they use contact apps mainly as simple lookup tools.

Yes. WhatsApp and other apps that rely on the phone's contacts database use the same Apple or Google contact services as Skrol. That means your contacts remain visible in those apps, and any compatible contact information managed through Skrol continues to be available there as well.

The Contacts app runs on the iPhone, iPad, and Mac, and the same contact information can also be accessed through iCloud in a web browser. All of these connect to the same Apple contacts database in the cloud, although the app's design and features vary by device and interface.

Skrol works with that same Apple contact information on those devices as well, but Skrol for iPhone is not the same as the Skrol/SE version used on iPad or Mac. Larger screens, keyboards, and pointing devices make it possible to provide substantially more functionality there, which is especially relevant for executive assistants who do most of their contact management work on desktop or laptop computers.

No, it isn't. AI is changing how people find, use, and act on contact information, but it doesn't remove the need to store, organize, update, and control that information or the need for executive assistants to perform these tasks almost every day.

For senior executives with large numbers of essential contacts spread across different accounts, devices, and platforms, that need is even greater. Skrol is built for that environment. AI will make contact management apps like Skrol more capable and useful, but not obsolete.

Yes, you can as long as you are comfortable using the interface in American English. Skrol was designed for multilingual and international use because many of our clients work at global companies and interact with colleagues, clients, vendors, and public officials in countries with different languages, writing systems, and conventions for names, phone numbers, and addresses.

We'll add additional interface languages as we expand globally.

If you already use the Skrol/SE app, you can import contacts from XLS, TAB, CSV, and Apple vCard files, including custom fields, groups, categories, and images. You can also automate ongoing updates from other programs, and those updates will appear automatically in the Skrol for iPhone app.

If you do not use Skrol/SE, you can use the Contacts app on the Mac to import contacts into Skrol from CSV- or vCard-compatible files. Windows users can use the Contacts app in iCloud by opening www.icloud.com/contacts in a desktop browser. To access the import option, click the gear icon in the lower-left corner. The iCloud version supports vCard imports only, and vCards do not require field mapping.

Here are the steps for the Contacts app on the Mac:

Step 1. Prepare your contact data in a compatible format, such as a CSV (Comma Separated Values) file or a vCard (.vcf) file.

Step 2. Launch the Contacts app on your Mac computer. It can usually be found in the Applications folder or accessed from the Launchpad. 

Step 3. In the Contacts app, click on the "File" menu in the menu bar at the top of the screen. From the drop-down menu, select "Import."

Step 4. A file selection dialog box will appear. Locate and select the contact file (CSV or vCard) you want to import and click the "Import" button.

Step 5. If the contact fields in your file do not match the standard fields in Apple Contacts, you may need to map them manually. The Import dialog box will provide options to map fields such as name, phone number, email, etc., ensuring the data is correctly imported into the appropriate fields in Apple Contacts.

Step 6. Review the import settings and make sure everything is correct. Click the "OK" or "Import" button to start the import process.

Step 7. Please wait for the import to complete. Once finished, you will see the imported contacts inside Skrol on your iPhone.

If you already use the Skrol/SE app, you can import contacts from XLS, TAB, CSV, and vCard files, including custom fields, groups, categories, and images. You can also automate ongoing updates from other programs, and those updates will appear automatically in the Skrol for Android app.

If you do not use Skrol/SE, you can use the browser-based Google Contacts app to import contacts in CSV, vCard, and XML formats.

To import contacts into the Google Contacts database, you can follow these steps:

Step 1. Export your contacts from your current source in a compatible format (see below).

Step 2. Open Google Contacts. Go to contacts.google.com: https://contacts.google.com/.

Step 3. Click Import. This button is located on the left-hand side of the page.

Step 4. Click Select file. Choose the file that contains your exported contacts.

Step 5. Click Import.

Google Contacts will import your contacts and add them to your database.

Here are some additional tips for importing contacts into Google Contacts:

• If you are importing contacts from a CSV file, the first row of the file must contain the column headers, and each subsequent row should contain the contact information for a single person.
• If you are importing a large number of contacts, it is best to import them in batches. This will help to ensure that the import process is successful.
• After you have imported your contacts, you can review them and make any necessary changes. You can also organize your contacts into groups and add labels to them.

If you encounter any problems importing your contacts, you can visit the Google Contacts support page for more help. [link]

No, it will not. Skrol does not run continuous background services. Most of the battery power it uses comes from the phone's display while you are actively using the app.

In the unlikely event that Skrol stops working properly, simply close the app as you would any other iPhone or Android app and launch it again. Because Skrol runs as a standard mobile app, a restart is usually enough to restore normal operation.

If the problem continues, your contacts remain fully accessible in the default Apple or Google contacts apps and in other apps that use the same phone contacts database. In other words, Skrol does not lock your contact information inside a separate system or prevent you from reaching it through the tools you already use.

Absolutely. We welcome feature suggestions, especially from executive assistants, whose daily work may reveal needs that are missing. Skrol was built for demanding real-world use, and user feedback plays an important role in how it continues to evolve.

If there is a feature you would like to see, please use the Contact Us page [link] to send us your suggestion.

Yes, you can, provided the other iPhone uses the same account under which Skrol was licensed. Skrol/SE also works on iPads, Macs, Chromebooks, and Windows PCs connected to your Apple, Gmail, Yahoo, Outlook, Exchange, and compatible CRM accounts.

Skrol for iPhone is designed specifically for the iPhone. On iPad or Mac, Skrol is meant to be used through its browser-based Skrol/SE version, which takes advantage of larger screens, keyboards, and pointing devices to provide a wider range of functions.

Very little in practical terms, apart from the appearance of certain icons and interface elements. The main differences are that the business card scanner on iPhone generally produces better scans, the iPhone version supports more account types from different vendors such as Microsoft, Yahoo, and AOL, and Android versions of the app tend to load and run somewhat faster.

Skrol for Android works with most major Android phone brands that support Google Contacts compatibility and Google account synchronization. Because some manufacturers use customized contact apps and user interfaces, compatibility may vary by brand and model. Since we have not tested every Android brand and model on the market, some exceptions may exist.